Virtual Cloud PBX

Wildix PBX: Available in the cloud, on‑prem or hybrid

Transform your business communications with Wildix Cloud PBX, a complete unified communications solution that’s fully scalable, reliable and ready to deploy in seconds.

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Cloud PBX Deployment: Instant setup, zero hardware

  • Hosted on AWS infrastructure with enterprise-grade reliability and FTR validation
  • Deploy instantly with zero hardware investment
  • Automatic updates and maintenance
  • Secure-by-design architecture with single-tenant isolation
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On-Premise PBX: Full control of your phone system

  • Hardware: Purpose-built appliances for small offices to enterprise deployments
  • Private Cloud (Virtualization): Deploy on your own virtualized infrastructure (VMware, Hyper-V and more). Ideal for regulated industries and organizations requiring complete data control
  • Full control over your communications infrastructure
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Hybrid PBX Deployment: Best of cloud and on-premise

  • Load sharing across multiple locations
  • Geographic distribution for dispersed teams
  • Enhanced survivability and failover protection
  • Ideal for healthcare, finance, emergency services and regulated industries
Why Choose Wildix Cloud PBX?

Whether you’re a growing startup or an established enterprise with global offices, Wildix VoIP Cloud PBX adapts to your needs with the flexibility to choose cloud, on-premise hardware or a hybrid approach.

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Deploy with one click

Activate your Cloud PBX instantly through our intuitive management interface, giving you access to the full suite of Wildix Unified Communications features.

Need additional resilience? Create a hybrid cloud PBX setup by adding a physical on-premise PBX for failover protection, ensuring your communications never go down.

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Scale without limits with WMS Network

Connect multiple Wildix PBX systems across cities and countries to create a single, unified communications network. With the WMS (Wildix Management System) Network, your distributed teams collaborate seamlessly with free inter-office calling and centralized management, no matter where they’re located. 

WMS serves as both the operating system powering your PBX and your centralized configuration hub. Manage users, dial plans, lines, queues and routing rules through one unified interface. As a regularly updated platform, WMS keeps your system current with the latest features and security updates. 

For the latest updates, see the WMS changelog.

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Optimize for global performance

Deploy PBX systems in different geographic regions to ensure your users always connect to the nearest server for zero latency and crystal-clear quality. Place teams on regionally distributed PBX systems, utilizing AWS servers in each zone to deliver optimal performance for your global organization while maintaining unified communications across all locations.

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Built for business continuity

When downtime isn’t an option, Wildix delivers the redundancy you need. Our integrated failover capabilities ensure your communications stay active even during network outages or PBX failures, with automatic, seamless switching that requires no manual intervention. 

Configure any PBX in your network as a backup system, or deploy a cloud PBX with failover by pairing it with a physical on-premise unit for local survivability, all included as standard with no additional subscription fees.

Secure-by-Design: Single‑tenant architecture that protects your business
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What makes Wildix different?

While most UCaaS providers host all customers in a shared, multi-tenant infrastructure, Wildix takes a different approach. Each customer gets their own PBX instance: isolated, secure and fully configurable. You gain the flexibility of private-cloud architecture with the simplicity of cloud management.

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Segmented Environment for maximum security

When you deploy a Wildix Cloud PBX on AWS, you receive a dedicated, single-tenant PBX instance, the same level of isolation as if you had a physical PBX in a metal box on your premises. 

Your PBX runs in a dedicated instance with no shared PBX software environment, database, or configurations.

 

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What this means for your organization:

  • Security and data isolation: Zero risk of data overlap or cross-tenant access
  • Customization and flexibility: Full control to adapt your PBX to specific requirements with custom dial plans, integrations and security policies
  • Dedicated performance: Reserved resources eliminate contention risks and ensure consistent performance
  • Regulatory compliance: Simplified adherence to data protection and privacy regulations with complete data isolation
  • Protected from cascade failures: Should any issue occur with another customer's system, yours remains completely unaffected
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Private Cloud (Virtualization): 
The ultimate in control

For organizations with strict regulatory requirements or those who prefer to maintain complete infrastructure control, Wildix offers deployment on your own virtualized infrastructure (VMware, Hyper-V and more).
This private cloud option provides:

  • Complete control over where your data resides
  • Full control of the hosting environment
  • Compliance with industry-specific regulations
  • The same powerful Wildix features with maximum data sovereignty
Why Choose Wildix Cloud PBX?

AWS Foundational Technical Review Certified

Validated infrastructure meeting AWS enterprise-grade security and operational standards.

AWS Foundational Technical Review Certified

SOC 2 Type I and Type II Compliant

Validated infrastructure meeting AWS enterprise-grade security and operational standards.

SOC 2 Type I and Type II Compliant
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Contact Center Capabilities Built In

Wildix VoIP Cloud PBX isn’t just for internal communication; it’s a full-featured contact center solution ideal for SMBs and lower mid-market organizations.

Handle both internal and external communications with professional contact center features, including:

All features work together seamlessly to ensure every call is answered, routed to the right person, and handled professionally to reduce missed opportunities and improve customer satisfaction.

VoIP Integrations for 
Your Business Tools
  • Wildix integrates into how you already work with an approach based on Communication-Enabled Business Processes (CEBP).
Request a demo
  • Our open APIs, webhooks and ready-to-use integrations make it easy to embed communications capabilities directly into your existing workflows and business tools.
Integrate with Everything 
You Already Use
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Hotels and hospitality:

Property Management Systems (PMS) integration for guest services

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Healthcare:

Nurse call systems (Bticino and others) for patient care coordination

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Legacy and analog systems:

Full support for existing analog equipment through our media gateways

Fit Your Solution to Your Needs
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For service-led companies

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For every business

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For service-led companies

PBX DATASHEET
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  • Support of ISDN and analog lines (FXO, BRI, PRI)
  • SIP protocol management
  • Support of analog devices (FXS)
  • Support of SIP devices
  • IP DECT System W-AIR
  • GSM media gateway (1-sim)
  • Support of VoIP and PSTN operators
  • Audio codecs: G.711a, G.711u, G.729A/B; HD codecs (opus)
  • WebRTC support
  • Fax T.38 support
Virtual PBX FAQs

A VoIP Cloud PBX (Private Branch Exchange) is a business phone system hosted in the cloud that manages all your internal and external calls over the internet. It replaces traditional phone hardware, offering greater flexibility, scalability and advanced features such as call routing, IVR and CRM integration.

Wildix Cloud PBX delivers enterprise-grade reliability through AWS hosting, instant deployment with zero hardware and automatic updates. It’s fully scalable, secure and designed to support businesses of any size.

Unlike competitors, Wildix also provides true single-tenant architecture, ensuring complete isolation and security for your communications.

Yes. Wildix PBX is available in the cloud, on-premise, or hybrid. A hybrid setup combines cloud flexibility with on-site redundancy for failover protection, making it ideal for industries where uptime is critical, such as healthcare, finance and emergency services.

Whether in the cloud or on-premise, Wildix provides each customer with a dedicated, isolated PBX instance. Unlike multi-tenant systems where multiple customers share infrastructure, your Wildix PBX operates independently with its own resources, configurations and data. This ensures maximum security, compliance and performance, with zero risk of cross-tenant access or cascade failures.

Yes. Wildix PBX includes built-in contact center features like call queuing, IVR, skill-based routing, voicemail with transcription and real-time analytics. It also supports web chat, WhatsApp and SMS, enabling omnichannel communication from one platform.

Want to see how the Communication Platform works?

Request a demo
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