Our services
1 - Custom report
In this first phase, the Everex team will conduct an analysis of your specific needs.
The analysis will also cover the network on which to support the Communication Platform, as well as the presence of external applications to be integrated and any Collaboration platforms already in use.
All this information will be collected in the special Report that will show you how you can use the Communication Platform and Everex services:
- reduce missed calls
- reduce support hours
- increase customer satisfaction rate
In addition to that, the individual communication needs of each business unit will be examined in order to deliver a personalized and easy-to-use work tool in the hands of end-users.
2 - Setup and deploy
Based on the data collected during the Survey, the Everex team will work on the setup and deployment of the Communication Platform.
4 - Training
This is the step that makes the Everex method unique and guarantees an effective return on investment.
The Everex team will provide customized training not only to the IT department but also to end-users.
In this way, all the people in the company will be able to take advantage of the benefits of the Communication Platform from day one.
5 - Support
Everex guarantees you technical support directly from the parent company 24 hours a day, 365 days a year. You can submit your requests at any time, with an expert who will start working on the case in a few minutes.
After installation, a dedicated Project Manager will always be available to perfect the system and guarantee a product that is always adapted to your needs.
